City of Rochester Receives Voice of the People Award For Excellence

The City of Rochester is proud to announce it has received the ICMA and National Research Center (NRC) Voice of the People Award For Excellence. The award, from ICMA, the nation’s premier organization of professional local government leaders, and NRC, the nation’s leading research firm for local government, recognizes the City of Rochester for its use of citizen surveys to influence service quality.  Rochester received the award as recognition of having specific service quality ratings in the top three among all eligible jurisdictions in 2009 and in the top 10% of all 500 jurisdictions in the NRC database of surveys. In early 2010, the City of Rochester released its results for the City’s citizen survey conducted in December 2009. The survey results clearly indicated a high level of satisfaction among Rochester residents. Click here to see the survey results.

Mayor Cuthbertson stated, “High quality, responsive public services at an affordable price is job one in Rochester and this award is a good indicator that City residents think we are delivering on our pledge. From the Council through Administration and the City staff, we have all worked hard to make government more accessible, friendly, and accountable.” Rochester City Manager Jaymes Vettraino added, “It’s great to receive the ICMA/NRC recognition, but it’s even better to know that the residents of our community consider the services that our dedicated employees, elected officials and service partners provide as being among the highest level of any city in the country.”

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