Dear Crabby, My boss wants me to change the way I answer the phone in order to try to sound more friendly. He has even mentioned sending me out to get training on becoming kinder and more appealing to the customers.  Should I be offended or does this really matter to people? Sincerely, Cindy Snippee Dear Ms. Snippee, I am shocked that you would even think that I have had conversations like that with my bosses in the past!  Well, I will say that when I was a young whipper-snapper, I … [Read more...]